Refund Policy

AssetFeed is operated by Individual Entrepreneur Mykola Vysotskyi, also known as Nikolai Vysotskyi, registered in Georgia (Sakartvelo) by the LEPL National Agency of Public Registry, at 52 Mikheil Tsinamdzgvrishvili Street, Chugureti District, Tbilisi, Georgia.

This page explains how refunds and cancellations work on paid AssetFeed plans.

1. Who processes your payment

Paid subscriptions are sold through Paddle.com Market Limited, which acts as the merchant of record for the purchase. That means Paddle — not AssetFeed — is the seller on record, issues your invoice, collects the applicable tax, and processes any refund.

Your purchase is therefore also covered by Paddle's own refund policy and buyer terms.

2. The 14-day window

You can request a refund within 14 days of the transaction date. To request a refund, email support@assetfeed.com from the email address you used at checkout and include the date of purchase, or raise it directly with Paddle.

Requests are reviewed case by case. A refund inside that window is not automatic — Paddle looks at things like how much of the service was actually used and the reason given — but we support refund requests made in good faith, and we will not oppose one where you simply decided the product is not for you.

Approved refunds are returned to the original payment method, normally within 14 days of approval.

3. Cancelling a subscription

• Paid subscriptions renew automatically until cancelled.
• You can cancel at any time in Plan & Billing: the Manage subscription button opens the Paddle customer portal. Cancelling stops the next charge.
• After cancelling you keep access until the end of the period you already paid for.
• Partial or unused periods are not refunded on their own, outside of the 14-day window above or where the law says otherwise.
• We do not auto-charge you after a cancellation, and we do not require you to contact support to cancel.

4. Your statutory rights come first

Nothing on this page limits the consumer rights you have where you live.

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a distance contract. For digital content and services delivered immediately, that right can end once delivery starts with your consent — but where it applies, it applies regardless of anything written above.

Consumer protection laws in other regions may give you a longer or different window. Those laws take precedence over this policy and over Paddle's.

5. Free access

Free access involves no payment, so there is nothing to refund. We do not currently offer free trials of paid plans.

6. Failed or duplicate charges

If you were charged twice for the same subscription, or charged after cancelling, that is a billing error rather than a refund request. Email support@assetfeed.com and we will get it reversed — the 14-day window does not apply to charges that should never have happened.

7. Questions

Email support@assetfeed.com, or write to Individual Entrepreneur Mykola Vysotskyi, 52 Mikheil Tsinamdzgvrishvili Street, Chugureti District, Tbilisi, Georgia. AssetFeed is run by its operator personally, so your message is handled directly by the person responsible.

See also our Terms of Service and Privacy Policy.